We developed the 13Sick Home Doctor website, Australia’s leading Medicare bulk-billed after-hours healthcare service. The platform enables users to book telehealth consultations and request home visits, ensuring easy access to medical care across major Australian cities. With a clear service eligibility guide, cost transparency, and essential resources, the website simplifies the patient journey, enhancing user experience and accessibility for over 10 million consultations.
13Sick Home Doctor
Challenge & Solution
Building a Scalable and High-Traffic Healthcare Platform
One of the primary challenges was creating a highly scalable and reliable website that could handle thousands of appointment requests simultaneously, particularly during peak hours. The site needed to ensure fast performance, secure patient data handling, and compliance with Australian healthcare regulations.
Optimizing for Performance, Security, and Compliance
We implemented a cloud-based infrastructure to ensure the website could handle high traffic volumes without slowdowns. The site was built with secure data encryption and compliance with Australian healthcare standards (including Medicare bulk billing requirements) to protect patient information. Additionally, a streamlined booking interface was designed to minimize steps and make appointment scheduling effortless.
A Reliable and Efficient Patient-Centric Platform
The outcome was a high-performance website that ensured seamless appointment bookings, faster load times, and improved accessibility. The platform successfully reduced booking-related queries and enhanced the overall patient experience, allowing more Australians to receive after-hours medical care with ease.
Our Process
Our development approach for the 13Sick Home Doctor website was user-focused and performance-driven:
Understanding Healthcare Requirements: We worked closely with the client to map out patient needs, ensuring a user-friendly appointment scheduling system.
Designing an Accessible & Intuitive Interface: The website was developed with a clean, mobile-optimized layout, allowing users to quickly find services and book consultations.
Developing a Secure Booking System: We built a HIPAA-compliant and Medicare-integrated booking system to ensure fast, secure, and hassle-free appointment scheduling.
Enhancing Site Performance: Our team optimized server response times, caching mechanisms, and database queries, ensuring lightning-fast page loads even under high traffic.
Implementing Resourceful Patient Guides: We structured clear information on service eligibility, costs, and telehealth options, ensuring users could easily navigate the site and access relevant healthcare details.
Thorough Testing & Deployment: We conducted extensive testing across multiple devices and browsers to ensure flawless performance before launch.
Result Driven
Improved Booking Efficiency
The new platform streamlined telehealth appointment scheduling, reducing booking time by 40% and minimizing patient frustration.
Optimizing for Performance, Security, and Compliance
With better navigation, resource accessibility, and mobile responsiveness, website traffic increased by 60%, and session durations improved by 35%.
Enhanced System Reliability
By optimizing infrastructure, the platform handled up to 50,000 daily requests without downtime or slow performance, ensuring reliable service for patients.
